1. Introduction

Welcome to BookingLah ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment booking platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Business information (business name, address, services offered)
• Account credentials and profile information
• Payment information (processed securely through third-party providers)
• Appointment booking details and preferences

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our booking services
• To process appointments and send confirmations
• To communicate with you about your account and services
• To improve our platform and develop new features
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing your information

5. Data Security

We implement industry-standard security measures to protect your personal information:

• End-to-end encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Compliance with GDPR and other privacy regulations

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Opt out of certain data processing activities
• Withdrawal: Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: