1. Acceptance of Terms

Welcome to BookingLah ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our appointment booking platform and services. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. Description of Service

BookingLah is an appointment booking platform that allows businesses to:

• Create and manage appointment schedules
• Accept online bookings from customers
• Send automated reminders and notifications
• Track and analyze booking data
• Integrate with existing business systems

3. User Accounts

3.1 Account Creation

To use our services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities.

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Use the service for any illegal or unauthorized purpose
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the service
• Use the service to harass or harm others

5. Payment Terms

5.1 Subscription Fees

Our services are provided on a subscription basis. You agree to pay all applicable fees as described in our pricing plans.

5.2 Billing and Payment

• Fees are billed in advance on a recurring basis
• All fees are non-refundable unless otherwise stated
• We may change our pricing with 30 days' notice
• Payment is due immediately upon invoice generation

5.3 Refunds

Refunds are provided at our sole discretion. We may offer refunds for technical issues that prevent service usage, but not for user error or change of mind.

6. Intellectual Property

6.1 Our Rights

The BookingLah platform, including its design, functionality, and content, is protected by intellectual property laws. All rights, title, and interest remain with us.

6.2 Your Content

You retain ownership of content you upload to our platform. By using our services, you grant us a license to use, store, and process your content as necessary to provide our services.

6.3 User-Generated Content

You are responsible for ensuring that any content you upload does not infringe on third-party rights or violate applicable laws.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement appropriate security measures to protect your data and comply with applicable data protection laws, including GDPR.

8. Service Availability

We strive to provide reliable service, but we cannot guarantee uninterrupted access. We may:

• Perform scheduled maintenance and updates
• Experience technical difficulties beyond our control
• Modify or discontinue features with notice
• Suspend service for security or legal reasons

9. Limitation of Liability

To the maximum extent permitted by law, BookingLah shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or downtime
• Third-party actions or content
• Damages exceeding the amount paid for the service

10. Indemnification

You agree to indemnify and hold harmless BookingLah from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard.

11.2 Termination by Us

We may terminate or suspend your account immediately if you breach these Terms or engage in prohibited activities.

11.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. We may delete your data after a reasonable period, subject to legal requirements.

12. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration.

Before initiating arbitration, we encourage you to contact us directly to resolve any issues amicably.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: